Cancellation & Refund Policy

Order Cancellation

Customers may request to cancel an order before the manuals have been prepared and delivered by email.

To request a cancellation, please contact our support team as soon as possible with your order details.

📧 support@elitemanuals.com

If the order has not yet been processed or delivered, we may approve the cancellation and issue a refund based on our refund policy.

Refund Policy

Due to the digital nature of our products, refunds are only available under specific circumstances.

Refund requests must be submitted within 7 days of purchase.

To be eligible for a refund:

• The manuals must not have been delivered successfully
• The files must be inaccessible or corrupted
• The incorrect manual was provided
• The order could not be completed due to a verified technical issue

Once manuals have been prepared and delivered by email, refunds may no longer be available except in cases of incorrect or unusable files.

Non-Refundable Situations

Refunds will not be provided for:

• Change of mind
• Ordering the wrong manual
• Failure to read the product description
• Lack of technical knowledge
• Delays caused by incomplete customer information
• Requests made after successful manual delivery

Refund Processing

Once your refund request is reviewed, we will notify you by email regarding approval or rejection.

If approved, refunds are typically processed back to the original payment method within 5–7 business days depending on your payment provider or bank.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank as processing times may vary

If you still have not received your refund, please contact us:

📧 support@elitemanuals.com

Exchanges & Incorrect Manuals

If you receive an incorrect or incomplete manual, please contact us immediately with your order details.

Our team will review the issue and provide the correct documentation whenever possible.

Digital Product Policy

All products sold on Elite Manuals are digital products delivered electronically by email.

No physical products are shipped.

Because digital manuals can be copied and stored permanently, all sales are generally considered final after successful delivery.

However, customer satisfaction is important to us, and we will work to resolve any genuine delivery or file-access issues promptly.

Delivery Policy

Orders are manually processed to ensure correct manual compatibility and delivery accuracy.

Purchased manuals are typically prepared and delivered by email within 2–6 hours after successful payment confirmation.

Delivery times may vary slightly depending on order volume and manual availability.

International Payments

We accept international payments through secure payment gateways.

Currency conversion and payment processing are handled automatically based on your payment provider and location.

Contact Information

For any billing, refund or delivery inquiries, please contact:

📧 support@elitemanuals.com